We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@holykity.com Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@holykity.com
Return Process
1. Please Contact Us on our site, indicating the item(s) you would like to return and the reason, attach photo(s) for quality problems.
2. After receiving return address and instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. After returning, provide the return receipt from the shipping company indicating the weight and the tracking number of your returns, we could expedite your refund/exchange. Once your refund has been issued, you will receive a confirmation email.
1. You have 45 days to decide if an item is right for you, if you would like to return or exchange the item please contact Contact Us within 45 days of delivery.
2. We do not accept returned items that were sent back by you directly without checking with us first.
3. The following items cannot be returned or exchanged: bodysuits, lingerie, jewelry,mask and accessories,etc.
4. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by holykity.com
6. We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt.
7. Order cancellation:Note: The original shipping fee and Shipping Guarantee are non-refundable.
If you want to return the items, please do not hesitate to Contact Us: support@holykity.com Our customer service will provide you with the nearest return address base on your order details within 24 hours.
NOTE: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
Kind Reminder:
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
a. Money will be refunded within 3 working days(paypal&credit card)
b.Return and Exchange Shipping Cost are paid by Customers(Holykity do not accept the Return and Exchange Shipping Cost)
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
contact-us:
Email: support@holykity.com
Company: Shanghai Pengjing Trading Co., Ltd (Established on 10 Dec, 2019)
Telephone：+8618721099598
Company address:Room 2523, 2nd Floor, No. 11, Lane 16299, Puwei Road, Shanyang Town, Jinshan District, Shanghai,China